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Frequently Asked Questions

Should my college/center/department develop an emergency management plan?

Yes. All UAHuntsville departments and centers are required to develop comprehensive emergency management plans, including Emergency Action Plans (EAP) and Continuity of Operations Plans (COOP). However, the University leaves to the discretion of each college or division the decision to develop one comprehensive plan for the entire group or to develop plans for each functional or academic area (department). The driving consideration should be whether or not a single plan would be sufficient to recover all or part of the division/college's functions following a major disaster.

Who is responsible for developing the EAP and COOP plans in my area?

Administrators, deans, department chairs, and center directors are responsible for ensuring EAP and COOP plans are developed for their areas. Typically, a planner is appointed for the college/center/department and planning supervised by the responsible administrator, dean, department chair, or center director.

This looks like a lot of work - is it really worth the effort?

Yes. Having detailed, up-to-date plans is necessary to provide protection of life and property, and to ensure the University is able to continue its critical operations following a crisis event. We owe it to our students, faculty, and staff to ensure their safety and the continuity of UAHuntsville operations.

I've never done an EAP or COOP plan before - where do I start?

Beginning with the FEMA introductory COOP course (IS-547) is recommended. This online self-study course provides an insight into the reasons for planning, the planning process, and the components of emergency response plans. This course is required for all administrators, deans, department chairs, center directors, and all faculty and staff members appointed as area planners.

Does FERPA or HIPAA play a part in emergency response and continuity planning?

The short answer is "Yes" to both. A summary for each is:

HIPAA § 142.308(a) specifies security standards to ensure data integrity, confidentiality and availability. These standards include risk assessments as well as regularly updated contingency plans to facilitate continuity of operations and disaster recovery. Not having current continuity plans results in non-compliance with HIPAA requirements under this section.

FERPA allows disclosure of information from student records to appropriate authorities in connection with an emergency if knowledge of the information is necessary to protect the health or safety of the student or other persons. This is a limited disclosure provision based upon a good-faith determination in light of facts in an emergency situation. Such disclosures should be made only to professionals trained to evaluate and handle such emergencies (such as law enforcement, mental health, or healthcare/medical service providers). As a general rule, such disclosures of student education records would be unlikely to be deemed a voilation of FERPA. Emergency response plans should reflect who in the department is authorized to release student education information, and under what general conditions a release should be performed.

Common Mistakes to Avoid

A combination of field experience and research has identified the following common mistakes made in managing emergency operations. Each mistake is coupled with a suggested tactic for avoiding that mistake.

1.      Lack of a viable disaster plan.

Suggestion:       Do your homework in planning. Planning provides the foundation and blueprint for all emergency response.

2.      No knowledge of disaster resources.

Suggestion:       Know your resources. Be aware of all the resources that are available with specialized capabilities and limitations noted. Improper use and designation of resources ranks high as a major complication in disaster operations.

3.      Lack of visible leadership.

Suggestion:       Ensure that somebody runs the show. The larger and more complicated a disaster becomes, the fewer the individuals who want to step forward and assume a leadership role. Establish the positions ahead of time during the planning process to provide viable leadership either through a committee or an individual.

4.      Bad decisions make the situation worse.

Suggestion:       Don’t make it worse. While this suggestion seems simple, logical, true, and obvious, it is hard to grasp its full significance under a crisis situation. Think about your decisions, get a good grip on the situation, and do not let people take foolish chances.

5.      Trying to obtain too much information, while neglecting the information flow.

Suggestion:       Maintain control of the information flow. Reliable filters must be established to provide some isolation from all the input information clamoring for attention.

  • Establish a pattern for information flow, and frequently monitor how well the right information is getting to the right people.
  • Check for information reliability.
  • Create an efficient plan to pass on information to the outside world. (People outside the affected area need an overview of what is going on.)

6.      Focusing on the insignificant.

Suggestion:       Prioritize the problems—don’t be drawn into trivia. Plan ahead which types of problems will need to be handled first. Keep your focus on important issues and refuse to deal with anything else.

7.      Unknown Emergency Operations Center staff.

Suggestion:      Know the emergency staff before the disaster occurs. Test the staff through a competency exercise program, and learn their capabilities during a non-emergency.

 

From FEMA's Emergency Manager's Toolkit.